Support
Tell us what went wrong.
Email orbit@okmybot.com. Please do not send an answer, birth details, invitation code, Apple credential, or other private content by email.
Report and block
Use the answer menu in Orbit to Report and block a member. Blocking immediately stops future shared reveals with that person. A report keeps only the evidence required for a human review. We aim to acknowledge safety reports within 24 hours.
Appeal a moderation decision
Email us with the non-sensitive case reference shown in Orbit and the reason you believe the decision should be reviewed. A human makes the final decision; Orbit does not automatically suspend an account from an automated classification.
Account deletion or export is pending
If deletion still shows pending, keep the receipt shown in the app and contact us with only that reference. Orbit keeps live access revoked while a temporary Apple or Cloudflare failure retries. For an expired or failed export, start a new request in the app; download links work once and expire after 24 hours.
Invitation help
An invitation can be used once, expires after seven days, and fails if it was revoked or the circle is already full. Ask the inviter to create a new code rather than sending the old code to support.
Accessibility and general support
Tell us your device model, iOS version, Orbit version, the screen name, and any non-sensitive error code. We aim to answer general and accessibility requests within two business days.